If you have any questions about our products, your order, shipping, or returns, please contact our support team.

Email: support@pawvexo.com

Phone: +1 (727) 435-4575

Support Hours: Monday – Sunday, 9:00 AM – 5:00 PM (ET)

Orders may be canceled or modified within 24 hours of purchase by contacting us via email. Once an order enters processing or shipping, changes may no longer be possible.

We offer free returns within 30 days of delivery for eligible items. Once approved, we’ll send you a prepaid return label.

Orders are processed within 1–3 business days.

Estimated delivery times:

United States: 7–12 Business Days

United Kingdom: 6–12 Business Days

Canada: 7–15 Business Days

Australia: 7–15 Business Days

New Zealand: 7–15 Business Days

Ireland: 7–15 Business Days

Yes. We offer free shipping on all eligible orders.

Once your order has been shipped, you’ll receive a confirmation email with your tracking information.

We accept:

◼Visa
◼Mastercard
◼American Express
◼Discover
◼Apple Pay
◼Google Pay
◼Link by Stripe

Please contact us as soon as possible and provide clear photos or a short video of the item and its packaging. You may choose either a replacement or a full refund, depending on your preference and eligibility.

Approved refunds are usually processed within 7–10 business days and returned to your original payment method.

Yes, if your order has not yet entered processing. Please contact us as soon as possible to request an address update.

Please notify us immediately. We’ll do our best to update your address before the order is processed. Once shipped, address changes may not be possible.

No. You can check out as a guest if that option is available. Creating an account simply makes it easier to view your order history and manage future purchases.

Yes. All payments are securely processed through Stripe using industry-standard encryption. PawVexo does not store your complete payment card information.

You can contact us anytime during our business hours.

Email: support@pawvexo.com

Phone: +1 (727) 435-4575

Business Hours: Monday – Sunday, 9:00 AM – 5:00 PM (ET)